In Search of a Strategic Imperative for Managing Enterprise Content: Lessons from AIIM, ECM Vendors and the User Community

http://ow.ly/b2BHT

An article by Gary MacFadden posted on the enterprisecontentmanagement blog.

This article discusses information governance issues, and focuses on some of the various companies that offer technological solutions to issues that corporations must deal with while managing their electronic information.

The article states, "...personal devices and social media are radically changing work behaviors and technology adoption – for better or worse. Smartphones and tablets coupled with the rise in the use of social networks and other forms of cloud-based communication and collaboration pose challenges and opportunities for organizations that are struggling to balance privacy and security issues with the need to stay competitive, drive innovation and better serve their constituents."

In addition, the article further states,

"In the depths of the recent financial downturn, companies cut non-essential workers and adopted mostly siloed, departmental content management solutions to meet regulatory compliance and litigation support requirements and/or to reduce costs in accounting departments, customer service, logistics and other areas.

By all accounts, ECM solutions revenue, led by ediscovery, analytics and departmental ECM, grew steadily throughout the recession and, compared to manual processes, outmoded legacy systems or expensive service provider alternatives, these departmental solutions generally help organizations realize a substantial, often quick return on their investment (ROI).

However, IT and the business are now paying the price for reactively adopting technology. Lack of interoperability between ECM solutions and limited access across the enterprise to business-critical siloed content repositories increases complexity and risk, reduces ROI and saps productivity – not to mention making for a stultifying user experience. No wonder so many workers are disengaged."

The article goes on to discuss specific companies, such as Symantec, Reccomind, and Nuix, which offer technological solutions to help tackle some aspects of the challenges associated with enterprise content management.